Booking Conditions:-
Please Read Our Booking Terms & Conditions,
These booking terms and conditions govern all bookings that you make with KTRAVELLS. Please read them carefully as they set out our respective rights and obligations. In these booking conditions references to “we” and “us” indicate KTRAVELLS (the Company) and references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.
With KTRAVELLS, you can choose what you want to book with us – whether that’s your whole holiday (with accommodation, flights and transfers included) or just parts of it – such as just your accommodation or flights.
Terms & Conditions are mentioned below.
Why Book with KTRAVELLS?
Here are some reasons why you should book with us.
KTRAVELLS is a part of bigger Travel Group and leverages its strategic partnerships with global airlines and hotel suppliers to bring to you the best air fares for worldwide destinations as well as hotel deals.
Booking with KTRAVELLS means you will get the cheapest price be it flights only or holiday packages including hotels. We offer the ‘best price guarantee’ to our customers.
KTRAVELLS offers you the flexibility to either book online or over the phone. Our online booking engine allows you to book your travel online from the comfort of your office or home any time round the clock. Additionally, you can call us 0203 3553703 and speak with our trained travel experts who are available 24/7.
At the time of making a reservation and deciding to purchase flight(s)/Accommodation/car hire, you pledge that you are authorized to accept and do accept, on behalf of all passengers, the terms and conditions of making a reservation with us and agree to the booking conditions of any airline/contract principal whereby is acting as an agent. Therefore, it is strongly advised that you take time to thoroughly go through the terms and conditions applicable to all reservations made with and payments made to With KTRAVELLS, you can choose what you want to book with us – whether that’s your whole holiday (with accommodation, flights and transfers included) or just parts of it – such as just your accommodation or flights.
, as stated below.
The following terms and conditions are applicable on all bookings whether for a holiday package, flights only, car hire or just an accommodation – please read thoroughly OR contact our personnel to discuss/answer your questions about any ambiguity.
- Booking Confirmation:
You can also purchase separate, individual elements from us (e.g. accommodation only or flight only). In these circumstances, we will always act as an agent on behalf of the supplier of the arrangements in question (“Supplier/Principal”).
APPLICABLE TO ALL BOOKINGS:
- Booking Your Travel Arrangements
The first named personal/lead passenger on the booking or the person paying for the booking agrees on behalf of all persons detailed on the booking that he/she:
(a) Has read these Booking Conditions and agrees to be bound by them;
(b) consents to our use of personal data in accordance with our Privacy Policy and is authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);
(c) is over 18 years of age at the time of booking and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; and
(d) Accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
All services offered are subject to availability. Fares are not guaranteed until they are ticketed.
When you make your booking you must pay the relevant deposit as specified at the time of booking. No contract will come into existence until we accept your booking and we receive your deposit or full payment in cleared funds and issue you with a confirmation invoice either on behalf of ourselves or the supplier in question. Please ensure that the names given are the same as in the relevant passport.
On receipt of your request and deposit we will confirm your booking and from that point cancellation charges will apply, and send you a confirmation with details of your arrangements. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time.
- Price Guarantee:
No price increases will apply once full payment has been received. Surcharges may be applied in the event of a variation in transportation costs, exchange rates, government action, fees for certain services or fuel increases charged by carrier’s. As scheduled airlines reserve the right to increase prices at any time the price shown on this confirmation invoice will ONLY be guaranteed full payment is received. The payment of a deposit does not guarantee your seat, not the price. Government Action: Our price Guarantee cannot cover increase due to direct government action. E.g. the imposition of VAT or passenger Levy or fuel Surcharges.
- Booking Terms & Condition’s:
If the airline/supplier makes an insignificant change to your travel arrangements, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of insignificant changes include alteration of your outward/return flights by less/more than 24 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers or minor changes to services available at the hotel. Please note that carriers such as airlines may be subject to change.
Occasionally the airline/supplier may have to make a significant change to your confirmed travel arrangements. Examples of “significant changes” include the following, when made before departure:
A change of accommodation area for the whole or a significant part of your time away.
A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
A change of outward departure time or overall length of your travel arrangements by more than 12 hours.
A change of UK departure airport except between:
The London airports: Gatwick, Heathrow, Luton, Stansted, London City and South end
The South Coast airports: Southampton, Bournemouth and Exeter
The South Western airports: Cardiff and Bristol
The Midlands airports: Birmingham, East Midlands and Doncaster Sheffield
The Northern airports: Liverpool, Manchester and Leeds Bradford
The North Eastern airports: Newcastle and Teesside
The Scottish airports: Edinburgh, Glasgow, Prestwick and Aberdeen.
A significant change to your itinerary, missing out one or more destination entirely.
If the airline/supplier has to make a significant change or cancel your travel arrangements, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
Accepting the changed travel arrangements; or
Having a refund of all monies paid; or
Accepting an offer of alternative travel arrangements of comparable or higher standard if available (at no extra cost); or
If available, accepting an offer of alternative travel arrangements of a lower standard, with a refund of the price difference between the original travel arrangements and the alternative travel arrangements.
You must notify us of your choice as soon as possible and within the period of time that we give you for acceptance. If we do not hear from you within that time period, we will contact you again to request notification of your choice. If you fail to respond again we may treat the booking as terminated and refund your payments.
If we are obliged to make any minor change in the arrangements for your holiday we will inform you as soon as possible.
- Package Holidays:
Some of our holidays are based on minimum number of participants and in the unlikely event that these numbers are not reached we reserve the right to cancel the tour and refund all payment made. Prices are subject to increase if the group size is reduced.
- Deposit/Balance Payments Terms & Condition’s:
Please Note: Deposit are non-refundable in case of any booking Cancelled by the client i.e. Flights, Hotels or Holiday Packages. No booking will be confirmed unless the required deposit has been received by The Company.
For Holiday Reservation, bookings made within 04 weeks of departure immediate full payment can be required. The balance of your holiday should be paid 04 weeks prior to your departure; this date will be shown on your confirmation invoice. Please note we do not send reminders. If the balance is not paid by due date we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges and late Payment Charges of £120 per passenger.
Please note that all airfares / prices are inductive and the airline/accommodation or government / controlling body reserves the right to revise fares /taxes or prices at any instance in which case any applicable difference is payable by the traveller at the time of final payment or prior deadline / ticket expiry. It is therefore to your advantage to finalize payment as soon as you can, after making your reservation.
AIRPORT TAXES: Some airports will levy an airport departure tax, which is payable by passengers at the airport locally. Information on these charges is not given through our quoted fares
- Changing Your Arrangements:
If you wish to change any item – other than increasing the number of persons in your party – and providing. We can accommodate the change; you will have to pay an Amendment Fee per person. These fees can vary greatly and will be advised at the time changes are made. Changes must be confirmed to us in writing. From time to time we are required to collect additional taxes. You will be informed of any additional taxes prior to ticket issue
Cancellation Terms & Condition’s:
Should you or any member of your party be forced to cancel your holiday, we must be notified in writing by the person who made the booking and who is therefore responsible for the payment of cancellation charges. Cancellation will result in loss of 100% of total cost of all travel arrangements in most cases. Please consult your reservation adviser. Charter flights carry 100% cancellation fee both before and after ticket issued. Insurances premiums and airport tax charges are not returnable.
If, after a confirmation email/invoice has been issued, you wish to change your holiday arrangements / Flight reservation, we will do our utmost to assist you, however 98% suppliers particularly airlines, do not allow changes and tickets are strictly NON-REFUNDABLE, NON-CHANGEABLE AND NON-TRANSFERABLE.
Any change to an itinerary prior to receipt of your final payment will be treated as an amendment.
Depending on the amount of work involved, each change/amendment will incur a charge which will not exceed £75 per person; in addition to any further costs or charges that we incur from our suppliers in making the alteration considering that the airline/supplier rules/policy permits the requested change.
Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows after forfeiting your deposit payment this include Holiday Bookings, Flight reservation, Hotel Bookings and all other travel services offered by our company:
If full payment has already been received amendments may not be permitted in the airline policy, under these circumstances, amendments can be treated as cancellations and the cancellation charges detailed above will apply. However, generally cancellations are entirely non-refundable (unless specified).
Once the ticket has been issued the matter will go to airline hand we will have to follow their terms and conditions for date change, cancellation and refund.
In cases where a cancellation of flight/reservation is requested by the traveller, no matter what the reason there be, the airline cancellation policy as well as the company cancellation terms are applicable and can vary among airlines, fare types or season of travel *such as the minimal cancellation charges where the e-tickets are not issued are 100 GBP per reservation / per person (please check with your concerned agent as policy may vary with respect to airline / date or accommodation).
On issued tickets, the airline cancellation policy is entirely applicable where the cancellation charges are determined and deducted by the airline itself. *please esquire with your agents.
Any remaining / outstanding balance is refunded between 8 – 12 weeks of cancellation of tickets, provided that if it is received at our end or if paid back timely by the airline. The refund is made in the same account (as charged from) unless specified.
In case of cancellation once full balance payment for your ticket has been paid before your ticket issuance refund payment will take around 4-8 working weeks to process.
All flight bookings that are booked with KTRAVELLS do comply with some cancellation charges as per airlines terms and conditions
- Airline Cancellations:
A traveller can be requested to provide appropriate documents / letters from airline, where the airline cancels its flights before departure / return. The traveller should also provide ticket scan / copy or any other evidence as requested by the concerned agent / consultant.
“Airline cancellation” can only be applied for refund within 48 days to 7 days period in order for the agent to file refund case. Refund claims later than the given period or evidence provided later than the given deadlines will not be entertained.
- Holiday Package Cancellation:
If the traveller cancels accommodation/Hotel/Package on request or on late / no show etc. Cancellation charges are dependent on the supplier’s terms and conditions (vary accordingly).
These charges vary according to whether you have booked a package or other travel arrangements. However, Package/Hotel reservations should always be considered FULLY NON-REFUNDABLE, NON-CHANGEABLE and NON-TRANSFERABLE unless specified.
Deposits payments paid for accommodation/Hotel/Package are going to be considered as fully non-refundable but in some cases agent can adjust that for traveller in their future bookings if specified by agent and given confirmation to traveller in written form in email .
After departure there will be no refund of any unused component of your holiday. The cancellation will take effect from the day the written confirmation is received.
Any / All packages are non-transferable. Hence in case, if a traveller is not satisfied with travel arrangements after arrival at destination, after check in or after departure or after completion of purchase, and books / transfers to any other accommodation/services than those paid for and provided in the vouchers, the agency will not be liable for any additional costs / charges / damages whatsoever.
Please ensure that all your travel arrangements are in place by calling our agents 48 hours prior departure. In cases where re-confirmation email / call are not made, the agent / company is not liable for any schedule revisions or other changes / delays etc.
The agency is not liable / responsible for standards, services or actions of any party (Traveller / seller / supplier / airline / hotel), once the purchase process is completed.
- Modes of Payments:
KTRAVELLS has a right to refuse the booking if payment has not been debited.
- Cash Payments:
One may make cash payment in person or through transfer or deposit in bank. It is the quickest mode of payment for same day / urgent reservations. However, we do not accept cash payments through postal mail.
Traveller may deposit Cash in any bank branch (please call and ask our travel agents for company bank account number / details). There is a charge on cash payments per GBP 100 as stated to us by the bank.
When making a Cash deposit please quote your booking reference number or your full name and make a notification call to your agent once you have paid in bank. Kindly make sure to put your name as a reference on Payment Reference.
PAYMENTS WITH CARD:
Using a card is the most commonly used mode of payment in online and telephonic reservations. There is no surcharge on any cards when customers are using a card issued by a bank located in EEA regardless of the type of card used. The only exceptions to this rule are customers using cards issued outside EEA and those using corporate cards – in this case we can recharge our costs.
DEBIT CARD:
We accept Debit and Maestro Cards.
CREDIT CARD / AMEX CARD / OTHER CARDS
Credit Cards are acceptable as a form of payment.
We accept Visa, MasterCard, JCB, American Express and Diners Club.
Please Note Third party documentation policy applies where the card holder name is different than the traveller.
- If Booking Agreement is Terminated by Passenger:
Once client has accepted flight itinerary and sent us email confirmation he cannot terminate the agreement if we have issued his ticket in advance by paying balance payment by our end until full balance has been paid by passenger. If he/she will do that KTRAVELLS reserve right to take any possible legal action against the individual. We can even sue client minimum £10,000 or even more depending upon circumstances. This rule is applied for instalment payment plan option only.
- TRAVEL BOOKING CONDITTIONS:
These Conditions contain some exclusions and limitations on liability. If any of them are found to be invalid or unenforceable the remaining Conditions are still valid. Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English Courts.
- TRAVEL ARRANGEMENT CHANGES BY OUR SUPPLIERS:
“Force Majeure” means any circumstances which are unusual and/or unforeseeable which are beyond the control of KTRAVELLS , the consequences of which could not have been avoided even if all due care had been exercised including but not limited to war, threat of war, riot, civil strife, political unrest; hostilities, government action, industrial dispute, natural or other disaster, nuclear incident, terrorist activity, drought, rescheduling or cancellation of flights or alteration of the airline or aircraft type by an airline or technical problems with transportation that are outside KTRAVELLS ‘s control.
- TRAVEL DOCUMENTS:
All passport, visa, travel insurance and health certificate requirements are your responsibility and KTRAVELLS accepts no responsibility for any delay or expense incurred through any irregularity in your documents. This includes the need for visa for transit purposes, for example, passengers travelling to Canada via USA will need a USA visa even if not stopping in USA on their itinerary (and vice versa). In the event that we are asked to re-issue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred will be payable by you.
Further information on health requirements can be obtained from the Department of Health on 0800 555777 or from MASTA (Medical Advisory Services for Traveller’s Abroad) on 020 8994 9874.
“Major Change” includes without limitation:-
- An alteration in the time of your departure or return to your scheduled time of departure or return of 12 hours or more;
- And/or a change in UK departure airport (excluding change of London airports);
- And/or a change of hotel or apartment to a materially lower rating;
- And/or a significant change of resort area; a significant increase in the price of your holiday.
- False Scam A
KTRAVELLS Ltd reserves the right to sue clients if client has made a false accusation against us of doing a scam related activity with them. We do even reserve the right to charge any additional cost that occurs to us in case of our account closure which includes (Losing new clients deposit payments, Delayed old clients instalment payments, Flights fares getting expired and not been able to make payments to our travel services vendors) because of that certain false accusation from client end to our companies registered bank account of doing scam with them. In case of refund clients have to wait for around 4-6 working weeks to get their payment back as stated in our terms and conditions but if they falsely accuse us even before that time period expires of not giving their refund payment back and registered a complaint case against us to their bank in that case client has to bear and pay for all additional expenses that we faced as a loss due to that complaint. We will deduct those expenses from clients refund payment and will refund the rest balance payment back to them.
- DATA PROTECTION POLICY:
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide. Please see our Data Protection and Privacy Policy here for further information.